1) Introduction and Contact Details of the Controller

1.1 We are delighted that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data means all data by which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is CONTRA Sport Tischtennis Service Koschnick & Sohns GmbH, Heidekoppel 26, 24558 Henstedt-Ulzburg, Germany, Tel.: 04193-991823, E-Mail: bauer@contra.de. The controller for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.3 The controller has appointed a Data Protection Officer, who can be contacted as follows: Pedro de Sousa, Heidekoppel 26, 24558 Henstedt-Ulzburg, E-Mail: datenschutz@contra.de

2) Data Collection When Visiting Our Website

2.1 When you use our website for purely informational purposes, i.e. if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

• The website visited
• Date and time of access
• Amount of data sent in bytes
• Source/referral from which you accessed the page
• Browser used
• Operating system used
• IP address used (where applicable: in anonymised form)

Processing is carried out pursuant to Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used for any other purpose. We do, however, reserve the right to review the server log files retrospectively should there be concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the string "https://" and the padlock symbol in your browser bar.

3) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies – small text files that are stored on your device. Some of these cookies are automatically deleted after you close your browser (so-called "session cookies"), while others remain on your device for longer and allow page settings to be saved (so-called "persistent cookies"). In the latter case, you can find the storage period in the overview of your web browser's cookie settings.

Where individual cookies we use also process personal data, processing is carried out pursuant to Art. 6(1)(b) GDPR for the performance of the contract, pursuant to Art. 6(1)(a) GDPR in the case of consent given, or pursuant to Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

You can configure your browser to notify you about the setting of cookies and to decide individually whether to accept them, or to exclude the acceptance of cookies for certain cases or in general. Please note that if you do not accept cookies, the functionality of our website may be limited.

4) Contact

When you contact us (e.g. via contact form or e-mail), personal data is processed exclusively for the purpose of handling and responding to your enquiry and only to the extent necessary for this purpose.

The legal basis for the processing of this data is our legitimate interest in responding to your enquiry pursuant to Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted once the matter to which it relates has been conclusively resolved and provided that no statutory retention obligations prevent deletion.

5) Data Processing When Opening a Customer Account

Pursuant to Art. 6(1)(b) GDPR, personal data continues to be collected and processed to the extent necessary when you provide it to us when opening a customer account. You can find out which data is required for opening an account from the input mask of the relevant form on our website.

You may delete your customer account at any time by sending a message to the controller's address given above. After deletion of your customer account, your data will be deleted provided that all contracts concluded through it have been fully processed, no statutory retention periods prevent deletion, and we have no legitimate interest in continued storage.

6) Use of Customer Data for Direct Marketing

6.1 Subscription to Our E-Mail Newsletter

If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information required to send the newsletter is your e-mail address. The provision of further data is voluntary and is used to address you personally. For newsletter dispatch, we use the so-called double opt-in procedure, which ensures that you only receive newsletters once you have expressly confirmed your consent to receive them by clicking a verification link sent to the e-mail address you provided.

By activating the confirmation link, you give us your consent to use your personal data pursuant to Art. 6(1)(a) GDPR. We store the IP address registered by your Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later point in time. The data we collect when you register for the newsletter is used exclusively for the purposes stated.

You may unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller named above. After you unsubscribe, your e-mail address will be deleted from our newsletter distribution list without delay, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this in a manner permitted by law and about which we inform you in this policy.

6.2 Advertising by Post

On the basis of our legitimate interest in personalised direct marketing, we reserve the right to store your first and last name, your postal address and – where we have received these additional details from you as part of the contractual relationship – your title, academic degree, year of birth and professional, industry or business designation pursuant to Art. 6(1)(f) GDPR and to use these for sending interesting offers and information about our products by post.

You may object to the storage and use of your data for this purpose at any time by contacting us.

7) Data Processing for Order Fulfilment

7.1 To the extent necessary for contract performance in terms of delivery and payment, the personal data we collect will be passed on to the commissioned transport company and the commissioned credit institution pursuant to Art. 6(1)(b) GDPR. Where we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we will process the contact data you provided when placing your order in order to inform you personally about upcoming updates within the legally prescribed period pursuant to Art. 6(1)(c) GDPR. Your contact data will be used exclusively for notifications about updates owed by us.

For the fulfilment of your order, we also work with the service providers listed below, who support us in whole or in part in the performance of concluded contracts.

7.2 To fulfil our contractual obligations to our customers, we work with external shipping partners. We pass on your name, your delivery address and, where necessary for delivery, your telephone number exclusively for the purpose of delivering the goods pursuant to Art. 6(1)(b) GDPR to a shipping partner selected by us.

7.3 Transfer of Personal Data to Shipping Service Providers

7.4 Use of Payment Service Providers

8) Web Analytics Services

Matomo

This website uses a web analytics service provided by the following company: InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand ("Matomo").

The service collects and stores pseudonymised visitor data, including information from the device used, such as the IP address and browser information. Pseudonymised usage profiles may be created and analysed from this data for the same purpose. Cookies may be used for this purpose. The pseudonymised information generated by the cookie is not used to personally identify visitors to this website and is not combined with personal data about the bearer of the pseudonym.

All processing described above, in particular the setting of cookies to read information on the device used, is only carried out if you have given us your express consent to do so pursuant to Art. 6(1)(a) GDPR. Without this consent, Matomo will not be used during your visit to the site. You may revoke your consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.

Data is only transferred to the provider if the service is not hosted on our own servers. In the case of self-hosting, no transfer of data to the provider takes place. Where the service is not hosted on our own servers, we have concluded a data processing agreement with the provider that protects the data of our site visitors and prohibits unauthorised disclosure to third parties.

For data transfers to New Zealand, an adequacy decision by the European Commission applies, which attests that European data protection standards are maintained in international data transfers.

9) Website Features

YouTube

This website uses plugins to display and play videos provided by the following company: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Data may also be transferred to: Google LLC., USA.

When you access a page on our website that contains such a plugin, your browser establishes a direct connection to the provider's servers at the latest when the video is played, in order to load the content. Certain information, including your IP address, is transmitted to the provider. When embedded video playback is started, the provider also sets cookies to collect information about user behaviour, compile playback statistics and prevent misuse.

If you are logged into a user account with the provider during your visit to our site, your data will be assigned directly to your account when you click on a video. If you do not wish to be associated with your profile, you must log out before activating the playback button.

All of the aforementioned processing is only carried out if you have given us your express consent pursuant to Art. 6(1)(a) GDPR. You may revoke your consent at any time with effect for the future by deactivating this service via the "Cookie Consent Tool" provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision by the European Commission, ensures that European data protection standards are maintained.

10) Rights of the Data Subject

10.1 The applicable data protection law grants you the following data subject rights (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data:

• Right of access pursuant to Art. 15 GDPR
• Right to rectification pursuant to Art. 16 GDPR
• Right to erasure pursuant to Art. 17 GDPR
• Right to restriction of processing pursuant to Art. 18 GDPR
• Right to notification pursuant to Art. 19 GDPR
• Right to data portability pursuant to Art. 20 GDPR
• Right to withdraw consent pursuant to Art. 7(3) GDPR
• Right to lodge a complaint pursuant to Art. 77 GDPR

11) Duration of Storage of Personal Data

The duration of storage of personal data is determined by the applicable legal basis, the purpose of processing and – where applicable – additionally by the applicable statutory retention period (e.g. commercial and tax law retention periods).

Where personal data is processed on the basis of express consent pursuant to Art. 6(1)(a) GDPR, the data concerned is stored until you withdraw your consent.

Where statutory retention periods exist for data processed in the context of legal or quasi-legal obligations on the basis of Art. 6(1)(b) GDPR, such data is routinely deleted after the retention periods expire, provided it is no longer required for contract performance or initiation and/or we have no legitimate interest in continued storage.

Where personal data is processed on the basis of Art. 6(1)(f) GDPR, such data is stored until you exercise your right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

Where personal data is processed for direct marketing purposes on the basis of Art. 6(1)(f) GDPR, such data is stored until you exercise your right to object pursuant to Art. 21(2) GDPR.

Unless otherwise stated in the other information in this policy about specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

12) Electronic Withdrawal Function

Pursuant to § 356a of the German Civil Code (BGB), we provide you with an electronic withdrawal function through which you can withdraw from distance contracts concluded online directly on our website. The withdrawal function is permanently accessible:

• In the footer of our website – accessible from every page of the shop
• In your order overview – where you can declare your withdrawal directly in relation to a specific order

When using the electronic withdrawal function, the following personal data is collected and processed:

• Name
• Order or contract number
• E-mail address (for sending the withdrawal confirmation)

The processing of this data is carried out pursuant to Art. 6(1)(b) GDPR for the purpose of processing the withdrawal and fulfilling our legal obligations in connection with the handling of the right of withdrawal.

Upon receipt of your withdrawal declaration via the electronic withdrawal function, we will promptly send you a confirmation of receipt of your withdrawal on a durable medium (by e-mail).

The mandatory fields required are limited to the minimum necessary to identify the contract and process the withdrawal. Any optional fields (e.g. providing a reason for withdrawal) are voluntary and are not a prerequisite for the valid exercise of the right of withdrawal.

The data collected through the withdrawal function will be deleted after the withdrawal has been conclusively processed, unless statutory retention periods (in particular commercial and tax law retention periods) prevent deletion.