CONTRA, WHAT WE STAND FOR
1. Brand Diversity
Hardly any other table tennis shop offers products from so many different well-known manufacturers. In addition to the classic table tennis brands, you will find many other brands in our range. We are constantly working on expanding our range!
2. Huge Selection
As a customer, you are only satisfied when you have found exactly what you were looking for and the quality meets the highest standards. We have over 20,000 different items in our range. There is sure to be the right thing for you!
3. Product Quality
We only offer high-quality brand products. If we are not convinced of the quality of a product, we will not offer it to you.
4. Consulting Competence
Advice and service are very important to us. That is why all our employees are experts in their field, competent and reliable. In our service centre we employ trainers and players with years of experience.
5. Tailor-made Service
No matter how special your wishes may be. We take care of you, individually. If you have any questions, suggestions or need information, choose our advisory service and our staff will be happy to help you: on the phone, by e-mail or by post. You can always rely on our service, before and after your purchase.
6. Selection Shipments
We are happy to provide your club with a selection of items for 30 DAYS FREE of charge to view or try on*. Let us convince you of the shape, quality and colour fastness. This offer applies to our complete range of clothing. You only have to pay the postage for your return.
* ATTENTION: This option is only available to regular customers and club members. We reserve the right to supply new customers only with secure payment methods such as prepayment, PayPal etc. Club customers who order from CONTRA for the first time should contact firstname.lastname@example.org for purchase on invoice.
7. Experience Table Tennis Live: In our shops and depots
Simply try out what is fun, discover fascinating articles and convince yourself of promising market novelties: In our 19 shops and depots in Germany, shopping becomes an experience - 1 x also very close to you! Speed of delivery is an important criterion when shopping on the Internet. For this reason, the online shop is connected to our modern merchandise management system. As a rule, you will receive 95% of the ordered goods within 1 - 2 working days (subject to availability of goods). You can check at any time whether the item is in stock or not. Immediate availability is the most important building block for fast delivery.
8. Our Promise
If you order by 1:30 p.m., your parcel will be sent to you on the same day (subject to availability of goods). Naturally with Saturday delivery by our logistics provider DHL. For those in a hurry: 24-hour EXPRESS service. The one-day service from DHL.
9. Flexible Delivery
Are you not at home during the usual delivery times? No problem! With us, you can determine your desired delivery address yourself and your parcel is guaranteed to arrive at your door. Of course, we also deliver to DHL packing stations. The dimensions can be up to 60x30x30 cm. Maximum weight: 21.5 kg. If it exceeds this, the parcels will be delivered to the nearest packing station.
10. International Delivery
We know no borders! For deliveries outside of Germany, flat-rate amounts for shipping costs will be added depending on the destination country. For large items, freight charges are available on request.
11. Shipment Tracking
With shipment tracking, you can easily keep an eye on your shipment and check its status at any time. You will receive the tracking number automatically by e-mail after the parcel has been made available for dispatch by us. Alternatively, you can obtain your tracking number from one of our customer service representatives.
12. Payment Options
Try on first, then pay! Pay conveniently by invoice within 14 days of receiving the goods*. Transfer the corresponding amount after receiving the goods. We also accept payment in advance, by credit card, PayPal and Sofortüberweisung.de.
* ATTENTION: The payment method invoice is only available to regular customers and club members. We reserve the right to supply new customers only with secure payment methods such as prepayment, PayPal, etc. Club customers who order from CONTRA for the first time should contact email@example.com for purchase on invoice.
13. Gift Idea Vouchers
Can't think of a nice gift? A gift voucher from CONTRA is guaranteed to go down well! Order the voucher online or conveniently by phone. There are no specifications, because you determine the value.
14. Easy Handling In The Online Shop
Uncomplicated, fast and easy shopping. When shopping in our online shop, your customer data is automatically and reliably secured by SSL encryption. The CONTRA online shop is designed to be very user-friendly. Numerous sorting and filter functions help you to find your desired article as quickly as possible.
15. Trends & Promotions
To keep you up to date, we inform you about current promotions (e.g. free shipping), the latest trends and collections. You will receive an e-mail from us about this. Of course, you can also read updated information on our homepage.
16. Ordering around the clock
Our order service is available 24 hours a day, 7 days a week on 04193 991820. Just like our online shop: www.contra.de. Outside business hours, orders can be taken at any time via our answering machine.